Client portal sign-in·Recover access
Help
Client portal help
Plain-language help for people using a job link or a client portal account. It does not cover contractor tools.
How access works
Job link
Emailed by your restorer. Opens one job with no password. Links expire — request a fresh link if yours stops working.
Portal account
Email and password from an invitation. After sign-in you can open reports shared with you. This is not the same login restorers use.
Job links, portal accounts, and expired access
How a job link differs from a portal account, when each expires, and how to request a new invite.
Reading restoration reports
Where reports appear on a job link and on a portal account, and what a missing report means.
Approving scope and authorities
How to sign authorities on a job link and approve scope or cost on a portal account.
Invoices sent to the client
Invoice links are separate from the job page and from contractor billing.
Get help on a job
Who to contact for the job, and how to recover access without leaving the client portal.
What to expect during restoration
Water damage categories explained
What Category 1, 2 and 3 water mean for your property and your health.
How drying works
Why drying takes time, the equipment we use, and how we confirm your property is dry (AS/IICRC S500).
Mapping the moisture
How your assessor measures and tracks moisture across the affected areas.
If mould is found
What happens when mould is present and how it's safely removed.
Fire & smoke damage
The restoration process for fire- and smoke-affected homes.
How your claim is documented
The evidence record we build to support your insurance claim.