Get help on a job
Who to contact for the job, and how to recover access without leaving the client portal.
Job questions
Questions about drying, attendance, or what happens next go to the restoration contractor named on the job. The technician name on the job page is the first contact.
Access problems
Expired job links and unused invitations are recovered on the client recovery page, or by asking the contractor to resend. A portal account that already exists can sign in on the client login page. Contractor sign-in and contractor help are the wrong door.
What this help is not
These articles are for the person whose property is being restored. They do not cover inspections, team invites, Xero, or subscription billing. Those belong to the contractor product, which this portal does not open.
Watch a short explainer
Water damage categories explained
What Category 1, 2 and 3 water mean for your property and your health.