RestoreAssist
Office and Field. One System.
Restoration software that works for you. Not the insurer.
From site to signed report. One system.
The platforms that dominate this industry were built to serve the carrier. RestoreAssist was built for the contractor doing the work — and the homeowner living through it. Australian-built. Australian-priced.
- IICRC S500:2021
- NCC 2022
- WHS built-in
- Australian-designed
- Australia + New Zealand
Product overview
Watch how RestoreAssist runs a job
A short overview of the claim spine — capture on site, finish the report, and get the client to approve, on one system.
What we build for
Built for the job, not the claim file
Capture the site on your phone — photos, moisture readings, scope notes — while you're standing in it. The report builds from what you recorded, not from what you remembered later.
Evidence you can stand behind
Every photo carries its real capture data. If a location wasn't recorded, we say so — we don't invent one to fill a field. Your documentation holds up because it's honest.
Priced for Australian businesses
$99 a month, 50 inspection reports — $1.98 a report, in Australian dollars. Report generation runs on your own AI key: your provider bills you directly and we take no margin. Add-ons are $11/month each, field technician seats per seat, all itemised on the pricing page.
Remove double-handling
Field, office, and client — connected end to end
Inspection to scope to report to invoice. One restoration CRM so nothing gets lost between the driveway and the desk — and your team stops rebuilding the same paperwork on every claim.
Capture on site
Photos, moisture readings, voice notes, and floor plans — structured for the driveway, not the desktop. Evidence stays tied to the job from the first visit.
Finish the report
IICRC S500:2021-aligned report drafts take shape in minutes from what you captured. You review, edit, and own every decision before it leaves your company.
Client approves
Share professional PDFs, GST-ready invoices, and approvals through the client portal — so homeowners and insurers get clarity without retyping.
The double-handling problem
Same job. Two systems. Too many gaps.
Most restoration teams still move work from the driveway to the desk by hand. RestoreAssist keeps one record from capture to client approval — so nothing gets rewritten along the way.
Before
Scattered tools. Repeated work.
- Field notes on paper or phone
- Office retypes the same details
- Reports rebuilt from scratch
- Invoices and approvals chase by email
After
One record. One handoff.
- Capture once on site
- Evidence stays on the job
- IICRC-aligned reports from the same record
- Client approvals in one portal
Restoration CRM platform
Everything the job needs — without the gaps
Built for Australian restoration companies that need compliance depth and field speed in the same product. From moisture logs to insurer-ready paperwork, RestoreAssist keeps office and field on one system.
Drafting runs on your workspace Anthropic or OpenAI key — your spend, your control.
Each capability stitches onto the same claim spine — nothing orphans between the driveway and the desk.
- 01Desk
Reports that hold up at audit
Produce S500:2021-aligned report drafts that cut hours of writing. Every document stays under your review — professional judgement never leaves the operator.
- 02Field
Capture on site — even offline
Evidence, moisture readings, sketches, and voice notes capture on site even without signal — then sync when you are back online.
- 03Office
Invoices that reconcile cleanly
Variations, discounts, and professional PDF invoices that reconcile cleanly for Australian and New Zealand jobs — without spreadsheet rework.
- 04Client
Fewer chase-ups with homeowners
Give homeowners a clear path to track progress, approve scopes, and download documents — fewer phone chases, faster sign-off.
- 05Standards
Compliance inside the workflow
IICRC, WHS, and NCC 2022 references live inside the workflow so standards guide the job instead of living in a separate folder.
- 06Team
Office and field on the same job
Roles, handoffs, and shared jobs keep field technicians and the office aligned on the same claim — from first visit to final invoice.
Damage types covered
Built for the jobs you actually get called to
Water, fire, storm, flood, and mould — one reporting system so your team is not reinventing the process on every claim. Consistent structure. Clearer handoffs. Stronger confidence at sign-off.
- 01
Water damage restoration
Category and class workflows with moisture documentation structured for audit, insurer review, and clear homeowner communication.
- 02
Fire & smoke remediation
Structured scoping for soot, odour, and contents — so estimates and reports stay consistent for claims teams and clients.
- 03
Storm & flood response
Rapid field capture when volume spikes. Keep reporting quality high when the phone never stops and crews are stretched thin.
- 04
Mould remediation
Containment and remediation notes tied to recognised standards — documentation that supports decisions, not guesswork.
Australia & New Zealand
Designed in Australia.Deployed across Australia and New Zealand.
State codes, GST, and jurisdictional references are built into the workflow — so restoration software for Queensland works the same way as New South Wales, without rewriting your process for every border you cross.
GST
AU 10% · NZ 15%
Codes
NCC 2022 · IICRC
WHS
State regulators in-flow
NSW
New South Wales
SafeWork NSW · Fair Trading · EPA NSW
VIC
Victoria
WorkSafe VIC · building & EPA pathways
QLD
Queensland
WorkSafe QLD · QBCC-ready workflows
WA
Western Australia
WorkSafe WA · state building references
SA
South Australia
SafeWork SA · jurisdictional codes
TAS
Tasmania
WorkSafe TAS · island logistics, same system
ACT
Australian Capital Territory
WorkSafe ACT · Territory building rules
NT
Northern Territory
WorkSafe NT · remote-job ready capture
NZ
New Zealand
GST 15% · AS/NZS moisture & standards paths
Who we answer to
Who your software works for tells you everything.
The established platforms are owned by, funded by, or sold to insurance interests. Their job is to make the claim cheaper. That's a legitimate business — it just isn't yours.
When the software is designed around the carrier's workflow, you spend your day feeding their system instead of running your job. Your scope gets questioned by a tool you paid for. Your evidence sits in someone else's database.
RestoreAssist has one customer: the restorer. We make your documentation faster, your scope defensible, and your client informed. If that makes your claims run smoother, good. But you're who we answer to.
Frequently asked questions
Straight answers for restoration teams
Clear detail on trial, pricing, team use, compliance, and field work — so you can decide with confidence.
RestoreAssist is an Australian-designed full CRM — an Office and Field Management System for the Australian Restoration Industry. It connects field capture, IICRC-aligned reporting, GST invoicing, and client approvals in one system so teams remove double-handling between the driveway and the desk.
Start with real work
Prove it on your next claim
One System. Fewer Gaps. More Confidence.
Start with a 15-day trial and 50 inspection report credits. Produce your first IICRC-aligned restoration report without rewriting the same job twice — then see how office and field stay aligned from capture to client approval.
- 15-day trial · 50 report credits
- Your own AI key — no margin on usage
- 24/7 support