Support
We’re here to help. Choose an option below.
Email Support
For account issues, billing, and technical problems. We respond within one business day (Mon–Fri, AEST).
[email protected]Common Topics
How do I reset my password?↓
Go to the forgot password page and enter your account email address. You will receive a reset link within a few minutes.
How do I cancel my subscription?↓
Log in to your account, go to Dashboard → Settings → Billing, and select Cancel Subscription. Your access continues until the end of the current billing period. Email [email protected] if you need assistance.
How do I install the mobile app?↓
Search for RestoreAssist on the Apple App Store (iOS) and install it, then log in with your existing RestoreAssist account credentials. Android via Google Play is coming soon — in the meantime, field capture runs in the mobile browser at restoreassist.app, which captures photos, video and readings the same way. The desktop app cannot do on-site capture.
The app is not syncing — what should I do?↓
RestoreAssist works offline and syncs when a connection is restored. If sync is not completing after reconnecting: (1) check your internet connection, (2) force-close and reopen the app, (3) log out and log back in. If the issue persists, contact [email protected].
How do I request deletion of my account and data?↓
Email [email protected] with the subject line “Account Deletion Request”. We will confirm deletion within 30 days. Note that inspection records may be retained for up to 7 years to comply with Australian business record-keeping obligations.
RestoreAssist support is available Monday to Friday, 8am–6pm AEST. For urgent issues outside business hours, email [email protected] and we will respond on the next business day.